Equipped with the latest cleaning technology and products. At Your Request is the premier and trusted cleaning service provider in the country.
At Your Request is the brainchild of Adrian Kenny, a New Zealand entrepreneur who has gained an unsurpassed knowledge of the home and commercial service business.
“It’s not often you’re able to apply the insight that comes with hindsight, which is what makes At Your Request such an extraordinary opportunity. In 1991 I founded the largest franchise system in New Zealand, then steered it successfully through challenging economic times for a total of twelve years. Now I’m applying my experience and knowledge to At Your Request, a home and commercial services franchise system that aims to own the top end of the market. Nothing has been left to chance with At Your Request. Not only do I know the nuts and bolts of this type of enterprise, I know about the finishing touches that will separate At Your Request from its competitors.”
“With a young family to support, I began to mow lawns. The rest, as they say, is history. It’s a classic ‘rags to riches’ story, but it was done for all the right reasons –
With At Your Request, we have a dynamic system that provides a direct link between effort and reward. Like a family, we’re here to support each other so that dreams can be achieved in a way that still leaves time for living.
We believe that caring for our customers, franchisees, and employees through excellent service and supporting their dreams will help us gain their loyalty and create a long-term partnership with them.
We believe that our clients deserve the most excellent cleaning service for their homes and workplaces. Using the latest cleaning products and technology, clients can be assured that we will render our service in the safest and most efficient way.
We believe that customers need to be treated with respect. We practice our values of honesty, integrity, and fairness as we service them. We highly value transparency, customer preference, and feedback as important tools to keep us improving as a company.
As representatives of New Zealand’s premium cleaning service, our franchisees are security-checked and highly trained. We deliver a service you can trust.
Consistency is key. We carry out every request—big or small—with the same high standards of detail, care, and expertise.
Together, we work with you to determine the best value option for your specific requirements so you can feel justified in choosing our service.
Your personal Key Account Manager is your go-to contact for any needs you may have concerning your specific cleaning programme and job requirements. Your Key Account Manager will communicate openly with you and your Operations Manager so you’re always kept informed. They will undertake regular quality audits to ensure your site is always up to At Your Request’s premium quality standard.
The structure of the At Your Request franchise system requires all franchisees to share knowledge at every level. For example, the National Franchisee shares its knowledge with regional franchisees; regional franchisees share their knowledge with franchisees; franchisees share their knowledge of equipment and customer preferences with regional franchisees and other fellow franchisees. Regular group meetings are held to bring franchisees together. Items on the agenda might include equipment, new services, special offers, and customer management. As well as being educational, these meetings are friendly social events. National and Regional Franchisees have an ‘open door’ policy – franchisees can telephone, email, or visit whenever they need personalised advice.
The structure of the At Your Request franchise system requires all franchisees to share knowledge at every level. For example, the National Franchisee shares its knowledge with regional franchisees; regional franchisees share their knowledge with franchisees; franchisees share their knowledge of equipment and customer preferences with regional franchisees and other fellow franchisees. Regular group meetings are held to bring franchisees together. Items on the agenda might include equipment, new services, special offers, and customer management. As well as being educational, these meetings are friendly social events. National and Regional Franchisees have an ‘open door’ policy – franchisees can telephone, email, or visit whenever they need personalised advice.
Thank you for providing your details! We look forward to being in touch with you soon. If you have any questions, feel free to contact us directly.