Find answers to some of our most frequently asked questions.
For further enquiries, feel free to contact us.
Prices vary between and regions as well as the level of weekly work guarantee you require.
The weekly work guarantee is a promise of work. If you purchase a guarantee of $1,000 a week, that’s how much work you can expect your regional franchisee to supply.
Your work guarantee applies for up to 10 years. After that we operate a “reasonable endeavour” policy – this means we will continue to do our best to keep work flowing or replace your work.
As a new franchisee you can expect up to five weeks training, depending on the service, area and your skill level, covering everything from business management to equipment maintenance and most importantly ‘on the job’ training.
In the franchise agreement there is a maximum 14 day cooling off period after the signing of the agreement during which you can back out.
Before you start you will purchase from us a starter pack which includes a full set of uniforms, all the equipment you’ll need to perform the basic services and a full range of essential products.
More than big enough! Your territory will include a large number of sites to keep you busy for as long as you want.
Job quoting is handled by the Regional Franchisee in your area. Not only does this save you time (which effectively saves you money), it ensures that pricing is consistent across all franchisees. Your Regional Franchisee is trained and experienced in providing accurate quotations and to seal the deal. However, once you become more experienced and confident with what you are doing, you are welcome to quote your own work, if you want.
You can discuss the quote with the regional franchisee and we will review it.
Most certainly you can! The sign writing on your vehicle will attract plenty of attention and bring customers to you. You’ll also get word of mouth referrals from happy customers. Your Regional Franchisee will also have advertising material available for you to purchase. But, remember, if you need help simply talk to your Regional Franchisee.
Customers can pay by cash, cheque or internet banking. Some regional franchisees also have credit card facilities available for you to use.
Regional franchisees collect payment direct from the customer and pay you on the 28th of the following month. This has been very successful for our franchisees, as they don’t have to worry about approaching their customers for money – they leave that to their regional franchisees who are better equipped to collect from business customers.
The franchise agreement has been created to ensure that all aspects of the franchise system are abided by both parties. Brand protection is of principal importance to any business and the success of both parties relies on our respective performance in business practices. These have been addressed for everyone’s peace of mind.
Your Regional Franchisee will help you to find a solution. This is one of the biggest advantages of joining At Your Request is that we work together to provide for situations such as these. Remember, whenever you have a question about anything to do with work, talk to your Regional Franchisee..
Don’t worry, we’ll give you all the training you need. We have developed easy to use software that will soon have you using the computer with confidence. Our software is designed to save you time and money, enhance your efficiency and support the highest levels of customer service.
For commercial cleaning services we generally insist on white small station wagons or hatchback cars that are no older than five years at time of purchase. We have a list of approved makes and models. As with everything, if there are special circumstances we are flexible and will consider options that suit your situation.
Yes! Just talk to your Regional Franchisee. They may even be able to help. Any purchaser must be vetted and approved by the Regional Franchisee who has to give their consent. There is also a royalty which is payable to your Regional Franchise.
The franchise contract is for 30 years with renewals every two to three years throughout that term depending on the service.
Thank you for providing your details! We look forward to being in touch with you soon. If you have any questions, feel free to contact us directly.